Subscribers Sue OnlyFans, Claiming They Were Tricked Into Talking To AI

Two former OnlyFans subscribers have filed a class-action lawsuit against the platform, claiming they were misled into thinking they were chatting directly with content creators, as first reported by 404 Media.

According to the plaintiffs M. Brunner and J. Fry, OnlyFans permitted third-party agencies to manage messages which led users to believe they were having personal interactions.

Brunner and Fry from Illinois joined the platform because they wanted to talk directly with their favorite content creators. The users started to doubt that the received messages actually came from the creators.

The lawsuit claims that numerous OnlyFans models utilize third-party management services including Supercreator and ChatPersona and FlirtFlow to handle the large amount of fan communication. The services use either human assistants or AI chatbots to respond to messages.

“Plaintiff Fry created an account primarily in order to engage in friendly conversations with models and share photographs of his cooking creations,” the complaint states, as reported by 404 Media. But he became suspicious when he noticed contradictions and errors in the messages he received.

The lawsuit claims that OnlyFans and its parent companies Fenix Internet LLC and Fenix International Limited knowingly permitted these practices and did not meet the expectations of users. The plaintiffs state that they would not have subscribed, or would have paid less, if they had known they were not communicating directly with the creators.

OnlyFans has faced previous legal complaints about what users call “chatter scams.” Indeed, 404 Media notes that OnlyFans’ parent company faced a similar lawsuit in July 2024, filed by five users who claimed that chat services deceived subscribers. The court decided to hold a trial for the case which will start in 2027.

The platform has indicated that creators can use third-party services but these agencies are not affiliated with the platform. An OnlyFans representative previously explained to Cosmopolitan that creators can select third parties including photographers and videographers and talent managers and agencies to manage and monetize their content.

The lawsuit, however, argues that OnlyFans benefits financially from these interactions while failing to disclose the true nature of subscriber communications. The case’s decision will affect how OnlyFans and comparable platforms manage creator-fan interactions going forward.