French Startup Alan Launches AI Assistant For its Clients

Alan, the French startup specializing in health insurance, announced this morning multiple product updates during a conference, including a new AI assistant called Mo.

According to TechCrunch, Alan has been using advanced technology for its services to go beyond insurance coverage, like a feature that allows clients to ask a doctor a question and get an answer in about 15 minutes, and now the company is taking leverage of the AI boom—understanding the risks in the health industry.

“Mo rephrases my question, introduces itself, and asks if I want to start with Mo or if I want to talk to a doctor,” said Alan’s AI lead Antoine Lizée. Users have the option and Alan explained that doctors would still review the content provided by the AI within just a few minutes. The health professionals will be able to correct or include more advice, and patients will get feedback on the response to their queries.

The startup is allowing Mo to reach its 680,000 users and will make improvements depending on the interactions and user experience.

“This is just the beginning. Our vision for Mo goes beyond that. Our vision is to make it a health companion that understands your context and your health history,” Lizée said.

During the conference, Alan also revealed new features like an online shop with multiple products —like supplements and baby-related goods— and a gamification feature to fight sedentary lifestyles, Alan Walk, to track steps and unlock berries—the game tokens—for prizes.

Alan is one of the top French unicorns in the health industry. The startup recently raised €173 million and reached a $4.5B valuation.