CrowdStrike Offers $10 Gift Card As Apology For Massive Outage

The cybersecurity firm CrowdStrike, responsible for the recent major glitch in Microsoft Cloud affecting millions across the world, has offered a $10 Uber Eats gift card to partner companies as an apology for the incident.

According to TechCrunch, the company sent an email to third-party workers last Tuesday and the gesture went viral across multiple social media platforms this Wednesday.

The voucher was addressed to members of partner companies in recognition of “the additional work that the July 19 incident has caused.”

One user on X, shared the image of the email and added “Crowdstrike crashed millions of computers with a glitch and then sent an apology to partners in the form of a $10 Uber Eats gift card.”

lol Crowdstrike crashed millions of computers with a glitch and then sent an apology to partners in the form of a $10 Uber Eats gift card pic.twitter.com/6ZaYdf1TS6

— Sheel Mohnot (@pitdesi) July 24, 2024

In the email, CrowdStrike explained the actions taken to solve the problem and informed about a platform created to provide information, updates, and solutions called “Remediation Hub.” At the end of the letter, they shared a code for the gift card. “To express our gratitude, your next cup of coffee or late-night snack is on us! Access your UberEats credit by using code,” states the message.

However, many have reported that the promo code no longer works. “It errors out when one goes to redeem it, saying it has been canceled,” explained another X user. Other users considered it an insult or a scam.

As reported by CNN, a spokesperson from CrowdStrike said the email and the code were legitimate, but they stopped working because “Uber flagged it as fraud” because of the high number of requests to claim it.

According to Parametrix, an insurance and cloud monitoring firm, the outage is estimated to have cost around $5.4 billion to Fortune 500 companies in gross profit and revenue. There are companies, like Delta Airlines, still struggling to repair and restore services.