How to Cancel SpyOFF VPN and Get a Refund (Updated 2024)

Reading time: 3 min

Updated on October 24, 2024

Written by Justyn Newman Lead Cybersecurity Editor

It took some effort on our part, but SpyOff did give us a full refund when we canceled our account within the first 30 days, even though we signed up on their special deals page for the cheapest plan.

SpyOFF VPN is one of the many VPNs that advertises a risk-free trial of their services, offering a money-back guarantee if you aren’t fully satisfied.

During the first 30 days, you can access all SpyOFF VPN’s features and servers and can use it on an unlimited number of devices, which is rare. However, if you’ve tried this VPN and, for whatever weren’t satisfied, try out for 30 days risk free. Editor’s Note: We value our relationship with our readers, and we strive to earn your trust through transparency and integrity. We are in the same ownership group as some of the industry-leading products reviewed on this site: ExpressVPN, Cyberghost, Private Internet Access, and Intego. However, this does not affect our review process, as we adhere to a strict testing methodology.

Quick Guide: 3 Steps to Getting a SpyOFF VPN Refund

Log in to your account and click the cancellation link on your dashboard.
Navigate through the survey.
Contact support via email and request your plan be canceled, then ask for a refund.

Complete Guide to Getting a Refund from SpyOFF VPN

If you use SpyOFF VPN but have decided you want a refund and are within the threshold, our guide will explain how to cancel your paid plan, and the steps you need to take to get your money refunded.

To give you first-hand information, we subscribed to a plan and tested how they handle refunds.

The cancellation process for a SpyOFF account is somewhat vague and hard to figure out at first, which is likely to be intentional. To begin the process:

Log in to your account on the site
Click on “information to cancel” at the bottom of the screen
After clicking, you’ll be subject to some annoying questions that try to deflect you from canceling. In fact, SpyOFF doesn’t even give you a real cancel option during this process
To make things even more annoying, they try to get you to choose adifferent paid plan

We eventually gave up trying to figure out how to cancel, so we emailed their support team at support@spyoff.com, and voiced my frustrations about the process while pointing out how blatant the misdirection was when trying to cancel.

We did not receive an official response but did get an email from PayPal notifying us of the refund within a few hours. So, no actual response or follow-up from SpyOFF, but they did issue a prompt refund.

Who is eligible for the money-back guarantee?

Since this is a money-back guarantee, anyone who requests a refund and cancels the paid plan within 30 days is eligible.

Just make sure you ask their support team via email to double-check on your refund and cancellation.

Final Word

SpyOFF is not unique in their refund process; many VPNs make it hard to cancel, especially if there is a refund involved. What bothered us was the fact that you click a cancellation button, but don’t get the assurance that you’ve canceled.

When seeking a refund from SpyOFF, I recommend reaching out to their support via email right away. Notify them not only about your cancellation but also your request for a refund. They will be prompt and efficient in honoring the offer.

Based on this, we can conclude that SpyOFF VPN is still true to their word about their 30-day money-back policy, which makes their VPN genuinely risk-free.