Uber To Launch OpenAI-powered AI Assistant For Drivers

Uber announced this Tuesday it will launch a new AI assistant in alliance with OpenAI during Uber’s Go-Get Zero event in London. The new chatbot, powered by GPT-4o, will help drivers answer questions about electric vehicles (EVs) and assist with the transition as part of the company’s goal to become a zero-emission platform by 2040.

“Going electric is a big decision, and drivers have lots of questions,” states the document shared by the company. “That’s why we’re announcing an AI Assistant in the driver app – powered by OpenAI’s GPT-4o– to help drivers get answers to every EV question under the sun.”

The new AI assistant will provide relevant and personalized information as well as guidance considering the driver’s city and the incentive options available for them.

“Uber drivers are adopting EVs five times faster than the average motorist in the U.S., Canada, and Europe. In London, nearly 30% of all miles driven on Uber are now electric,” said Dara Khosrowshahi, Uber CEO, in the announcement.

Uber will also allow drivers to connect with experienced EV drivers, to act as mentors for those interested in switching though a new program. “We’re launching an EV mentorship program to connect experienced EV drivers with drivers who are EV-curious, allowing them to share their experiences and answer their questions,” added Khosrowshahi.

During the conference, the company acknowledged the challenges the industry and the drivers face when it comes to switching to EVs and wants to become a “catalyst” in the sector.

Uber has also been partnering with other companies like Waymo to launch robotaxis in Atlanta and Austin, and Wayve to accelerate the development of self-driving taxis.