We put these VPNs to the test to find out which is the best!
Windscribe doesn’t have any major deficiencies, as it provides a good value, has plenty of features, and performs well in general. Hotspot Shield has a decent value for the paid version, but it does have some disadvantages regardless of whether you’re using the free version or not.
Both of these VPNs are about the same when it comes to speeds, but Windscribe has a slight advantage most of the time. Each VPN is suitable for streaming media without any problems.
| VPN vendor |
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|---|---|---|
| Download speed reduction | 40% (UK) | |
| Upload speed reduction | 38% (FRA) | |
| Ping time to google.com | 107ms | |
| Average time to connect (sec.) | 12ms | |
| Unblock successful for |
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| Visit Site | Visit Site |
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Windscribe has a solid amount of servers, with 300 locations spread around 52 different countries. Hotspot Shield limits their network to one location in 27 countries, which can limit you with unblocking certain content, or accessing some websites.
| VPN vendor |
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|---|---|---|
| Server Locations | 27 | 100 |
| Server Countries | 27 | 60 |
| IP Addresses | 27 | 300 |
| Dynamic Server Switching | ||
| Visit Site | Visit Site |
The ratio of servers to countries is an important factor to look at when choosing a VPN. Only paying attention to location or number of servers can get you in trouble. More servers generally means faster speeds, but if VPN X has a few more servers than VPN Y but twice as many users, VPN X will typically have slower speeds. Ideally, you want a VPN that has a lot of servers in every location. This way you won’t have to worry that server/country that you want will be overburdened and running slow.
Neither of these VPNs excels in customer support. Windscribe has an email ticketing system that has a moderate response time, and a live chat in the form of an automated bot, albeit somewhat helpful. Each VPN has a good knowledge base on their site, but Hotspot Shield does have a very fast email response time, in addition to a large troubleshooting section.
| VPN vendor |
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|---|---|---|
| Email Response Time | 9 | 2 |
| 24/7 Support | ||
| Live Chat | ||
| Knowledge Base | ||
| Video Tutorials | ||
| Visit Site | Visit Site |
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
After signing up and choosing the platform, installation and setup took less than two minutes.
Hotspot Shield connects automatically to the closest server to your location. You have the option to manually change your virtual location by selecting the desired country from the dropdown list. However, it’s important to note that you cannot specifically choose which server within the country you want to connect to; that decision is made by Hotspot automatically.
When we turned on Hotspot Shield, we were already streaming Netflix, and it continued to stream without issue. However, when we tried to use Hulu, we experienced an error. You must have a premium account to stream Netflix, and it only works with the virtual US location selected.
There isn’t much configuration to Hotspot Shield, which is suitable for those who aren’t technically savvy. You can turn on/off automatic startup and turn on the kill switch option. Other than these few settings, there is not a lot to personalize.
Windscribe’s interface is simple enough, and doesn’t take long to get used to. Protocol settings are automatic when you first open it, but you can change your preferences after the initial startup. The user interface consists of a small window that displays the server location, your IP address, Firewall toggle switch, a giant On/Off button and a hamburger-themed menu that allows users to adjust preferences, see their account details, and get help, among other options.
If you’re needing to bypass the China firewall, Windscribe can. It also works with Netflix, can do P2P, block ads, has an anti-social tracking feature, changes time zones on request, and can create a proxy gateway or hotspot. There are also lots of advanced settings experiences users can toggle with.
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